Billing, CRM and support for UK telecoms
Every bill, customer and conversation in one place
IntellX takes your supplier files and turns them into checked, locked invoices, collects by Direct Debit and syncs to Xero. Sales, support and orders sit on the same customer record.
Intelligence. eXchange. Growth.
One month in IntellX
- Supplier filesBills and call records in
- Bill runChecked, then approved
- InvoicesLocked once issued
- Direct DebitCollected and matched
- XeroSynced automatically
Built for the way UK telecoms providers bill
Less time fixing bills. More time selling.
Supplier files in, invoices out
Supplier layouts are detected automatically. Calls are matched and rated, bundles applied, and anything that doesn’t match is flagged before the bill run, not after.
Checks before anyone approves
Each bill run is checked and then approved. Issued invoices are locked and can only be credited and reissued, so your numbers stay true.
One record for the whole team
Sales, support, orders and accounts see the same customer, services, tickets and bills. No more copying between systems.
Modules
Start with billing. Add what you need.
Billing core is always included. Switch the other modules on when you are ready; switching one off hides it and keeps its data.
Billing core
Import supplier billing and call files, match and rate every call, apply bundles, and run monthly bill runs with checks before anyone approves.
Credit control
GoCardless Direct Debit, bank statement matching, payment reminders, statements and aged debt in one place.
Xero
Invoices, credit notes and payments go across to Xero automatically, matched to the right contact and never sent twice.
CRM and pipeline
Prospects, deals, tasks, commission, targets and renewals, on the same record as the customer’s services and bills.
Quotes and e-signing
Catalogue-priced quotes with margin per line, a branded PDF, an online accept link and order forms signed in the browser.
Support tickets
Customer, supplier and internal notes on one ticket, with service levels measured in UK working hours.
Orders
Checklists by product type. Supplier update emails tick off steps and move dates, and customers get date emails.
Customer portal
Customers see invoices, calls, lines and support, and can ask for mobile changes. Optional authenticator app sign-in.
Supplier connections
A Giacom API connection for mobile and broadband, and call records collected over SFTP instead of uploaded by hand.
Reports
Profit by customer, product or carrier, usage, unusual usage alerts, revenue leakage, renewals and an income forecast.
See it working
A three minute tour
A walk through a customer record, a bill run, the customer portal and reports, using made-up demo data.
For providers and wholesalers
Your brand on your documents. Hosting that suits you.
Your branding where customers see it
Invoices and customer documents carry your business’s own branding. Add the branded portal module and the customer portal does too.
Three ways to run it
A shared IntellX hosted for you, your own dedicated copy hosted for you, or a managed bill run where our team runs your billing each month.
Supplier layouts included
Three supplier file layouts come as standard. More can be added when you need them.
See IntellX working on your own data
Tell us which suppliers you use and what you bill today. We will show you how it maps across.